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德鲁克日志(16)
管理的任务是要使人能够协调合作,扬长避短。这是组织的全部内涵,也是管理能成为一个关键性和决定性因素的理由。 管理必须建立在沟通和个人责任感的基础之上。行动指南:你是一场鳖脚话剧中的出色演员吗?对此,你该采取什么对策呢?——彼得•德鲁克

The task of management is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant. This is what organization is all about, and it is the reason that management is the critical, determining factor. Management must be built on communications and on individual responsibility. action point: Are you a great actor in a terrible play? What are you going to do about it?——Peter • Drucker

如果一个社会试图消除企业的自主管理, 并通过中央计划来治理经济的话,它必将凄惨消亡。那些想要通过将责任与决策集中于高层的企业,也将会有同样的下场。行动指南:你是否对你的员工进行了微观管理?要相信员工接受过良好的工作培训,大胆放权给他们,并赋予他们责任,允许他们失败。——彼得•德鲁克

Any society in the era of the new technology would perish miserably were it to attempt to get rid of free management of autonomous enterprise so as to run the economy by central planning. And so would any enterprise that attempted to centralize responsibility and decision making at the top. action point: Do you micromanage your employees? Start empowering them by making sure they are trained properly to do their jobs, and then give them responsibility to do it. Provide room for failure.——Peter • Drucker

关于企业的宗旨和使命, 还有最后一个问题,即"顾客眼中的价值是什么?"这应该是最重要的一个问题,但也常常被人忽略。 其中的一个原因便是:许多经理人自以为他们知道了答案。经理人总以为"价值"就是产品的"品质"。 但是,这个回答是错误的。顾客购买的,绝对不是一个"产品",而是对一种需求的满足。 ——彼得•德鲁克

The final question needed in order to come to grips with business purpose and business mission is: “What is value to the customer?” It may be the most important question. Yet it is the one least often asked. One reason is that managers are quite sure that they know the answer. Value is what they, in their business, define as quality. But this is almost always the wrong definition. The customer never buys a product. By definition the customer buys the satisfaction of a want.——Peter • Drucker

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